topic Issue with order in Pay Monthly

Issue with order

anzhel4ik — Tue, 12 Nov 2024 13:34:18 GMT

Ordered Tablet Pay Monthly on Friday...it went for some checks ( I guess because we just bought a house recently and moved address), it says will contact within 24 hrs, but no update since. Chat is dead here. Does anyone know how I will be getting an update and when? it's a present for my daughter's birthday. Credit check was pre-approved and also my credit history is 999 out of 999, so not sure what's going on ?

Re: Issue with order

Enlli — Tue, 12 Nov 2024 14:00:29 GMT

We can't answer here as we are all customers like yourself

Looks like you should contact the sales team they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) ,

Twitter (https://o2uk.co/O2CTW) or

Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline

Re: Issue with order

2reign0 — Tue, 19 Nov 2024 23:18:52 GMT

I'm currently waiting 36 hours for an answer

Re: Issue with order

jambojambo — Wed, 20 Nov 2024 17:49:00 GMT

Did you get it sorted ?

Currently in the same situation.

Re: Issue with order

MI5 — Wed, 20 Nov 2024 17:59:29 GMT

Every case will be different @jambojambo

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks