topic Re: Online Switch Up in Pay Monthly

Online Switch Up

DailyDarkly — Mon, 11 Nov 2024 14:39:05 GMT

Anyone else having issues with switch up online?

I've gone through the process which was all fine then the final step to confirm order it comes up with a message saying sorry there's been a problem. It's done it twice now but doesn't say why just says try again later.

I don't fancy a third credit check because the system isn't working.

Any ideas on what it could be?

Re: Online Switch Up

jonsie — Mon, 11 Nov 2024 14:41:44 GMT

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

Click Here For Social Media Support Links VirginmediaO2

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

Re: Online Switch Up

MI5 — Mon, 11 Nov 2024 15:07:09 GMT

@DailyDarkly

There is a 6 contract limit on accounts so if you already have 6, doing a switch up online will fail as it trys to add a 7th.

Switch up is best done in store.

Re: Online Switch Up

DailyDarkly — Mon, 11 Nov 2024 16:01:43 GMT

I've just been on chat doing it. Then at the end he said I'd have to go through the process again as he has server issues then disconnected the chat. So that's now a 3rd credit check that's been done.

O2 has become a joke at this point.