topic Click and collect Order delays in Pay Monthly

Click and collect Order delays

Vaida — Thu, 07 Nov 2024 08:10:43 GMT

Hello guys,

Anyone still having problems with click and collect orders? Ordered iPhone 16 Pro for next day collection from O2 store but order is stuck under “processing “.

Re: Click and collect Order delays

MI5 — Thu, 07 Nov 2024 08:12:44 GMT

@Vaida

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

Re: Click and collect Order delays

charoniv — Wed, 04 Dec 2024 13:34:12 GMT

Hey,

I can confirm I placed an order on 2nd December and online it said next day delivery to store (which is why I chose it in the first place as it was quicker than delivery to my home), but upon visiting the store I was told my phone wasn't there and was still processing. I asked for the manager, but only the assistant manager was available, so I spoke with him and he explained that there are indeed some processing/delivery issues, for contracted devices anyway. I asked him if there were any phones in stock, and there were, but he said that if I got it there and then and didn't wait for my one, it would've needed another credit check, as well as issues with porting number, etc, and would get messy.

Today, I called the store and still, my phone isn't there, so I called customer service and after discussing for around 20 mins, I finally learned that on December 1st, there were some changes made at their processing facility, and any orders purchased from early-mid November would be delayed. He said the same is true in my case.

O2 are meant to be one of the best providers, but I've never dealt with a more unprofessional experience for such a simple thing. Nobody can confirm when it will be there, nobody can track it, nothing.

As well as that, I can't even see my order in MyO2. Not happy.

Re: Click and collect Order delays

jonsie — Wed, 04 Dec 2024 13:47:51 GMT

Agreed.

Ordering phones, number porting & migrations, esims and customer service are all a shambles right now and have been for some time

Shop early for Christmas as there are going to be a lot of upset customers.....

Re: Click and collect Order delays

charoniv — Thu, 05 Dec 2024 16:34:11 GMT

I wonder if OP got their phone?

Re: Click and collect Order delays

MI5 — Thu, 05 Dec 2024 16:36:37 GMT

Eventually