topic Re: why do I keep paying while I left O2 in august? in Pay Monthly

why do I keep paying while I left O2 in august?

rsab — Mon, 04 Nov 2024 16:39:30 GMT

Hi,

I was at O2 till I called to cancel my abonment the 28th of August. As there is a delay between the notice of cancellation and the cancellation itself, I was not surprised to pay something in September and October; but now in November, I found out this monring a new billing email in my email box.

I do not have anymore the sim card so I can't connect to my O2 account. I ask to be contacted by your services. If this does not happen, I will oppose the payment.

Best.

Re: why do I keep paying while I left O2 in august?

TallTrees — Mon, 04 Nov 2024 16:47:50 GMT

Hello @rsab

Welcome to the O2 community We don't have access to accounts so you need to contact o2 customer services Here

This includes telephone numbers

Or social media contact

You can send a message

Re: why do I keep paying while I left O2 in august?

Enlli — Mon, 04 Nov 2024 16:53:22 GMT

Try the specific Payment Management Number

You can get in touch with the Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you.

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Re: why do I keep paying while I left O2 in august?

MI5 — Mon, 04 Nov 2024 17:11:39 GMT

O2 = Hotel California