https://community.o2.co.uk/t5/Pay-Monthly/New-phone-transfer-from-physical-sim-to-e-sim-and-QR-code-not/m-p/1759427#M284392 <P>Hi - I have just got a new iPhone 16 Pro and my previous iPhone used a physical sim.&nbsp;</P><P>This iPhone is set up for e-sim and in the myO2 app it says something went wrong and the QR code doesn't show. Also, when trying to transfer to e-sim via the old phone to new phone, without QR code, this doesn't work. Please can you help.&nbsp;</P> Fri, 01 Nov 2024 14:59:35 GMT tomanderson459 2024-11-01T14:59:35Z https://community.o2.co.uk/t5/Pay-Monthly/New-phone-transfer-from-physical-sim-to-e-sim-and-QR-code-not/m-p/1759427#M284392 <P>Hi - I have just got a new iPhone 16 Pro and my previous iPhone used a physical sim.&nbsp;</P><P>This iPhone is set up for e-sim and in the myO2 app it says something went wrong and the QR code doesn't show. Also, when trying to transfer to e-sim via the old phone to new phone, without QR code, this doesn't work. Please can you help.&nbsp;</P> Fri, 01 Nov 2024 14:59:35 GMT https://community.o2.co.uk/t5/Pay-Monthly/New-phone-transfer-from-physical-sim-to-e-sim-and-QR-code-not/m-p/1759427#M284392 tomanderson459 2024-11-01T14:59:35Z https://community.o2.co.uk/t5/Pay-Monthly/New-phone-transfer-from-physical-sim-to-e-sim-and-QR-code-not/m-p/1759428#M284393 <P>eSIMs on O2 are a pain you could do without. A search on here will show why.</P><P>You need to open my O2 on your new phone and you should be able to install from the section on SIM cards</P><P>If that does not work then call into an O2 shop with photo ID&nbsp; and get it done there.</P><P>Better still, if the old plastic SIM works pop it in your new phone.</P> Fri, 01 Nov 2024 15:14:27 GMT https://community.o2.co.uk/t5/Pay-Monthly/New-phone-transfer-from-physical-sim-to-e-sim-and-QR-code-not/m-p/1759428#M284393 Enlli 2024-11-01T15:14:27Z