topic Re: New eSim expired - no way of contacting O2 in Pay Monthly

New eSim expired - no way of contacting O2

jimmymidnight — Fri, 01 Nov 2024 09:40:24 GMT

Yesterday I received a new iPhone 16 and when setting up the phone I tried to activate the new eSIM. This immediately failed and said the eSIM had expired and that I needed to contact o2.

My previous sim card in my old phone has since stopped working and the live chat feature is not working in the app so I now have no way to talk to anyone at o2, and have not been able to make any calls or use any data for 24 hours.

Re: New eSim expired - no way of contacting O2

Cleoriff — Fri, 01 Nov 2024 09:49:15 GMT

@jimmymidnight

You can contact O2 via social media.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter (X)( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Guide: How to find help & contact O2

Or go instore with photo ID and let them sort it out for you.

Re: New eSim expired - no way of contacting O2

jimmymidnight — Fri, 01 Nov 2024 09:56:07 GMT

Thank you, unfortunately I am unable to visit a store as there are none close enough for me to get to outside of my work, and I have had no response from the social media channels. I have tried to use the chat feature in the app and every time I get to the talk to an expert option it sends me to the app store and then around in circles even though I was making the query through the app on the phone???

Re: New eSim expired - no way of contacting O2

Cleoriff — Fri, 01 Nov 2024 10:12:47 GMT

@jimmymidnight

You have to keep nudging Social media. They are UK based and do have a good success rate with many issues but do need a reminder.

If you aren't able to get to a shop or call they are the best option. Do NOT bother with live chat!

Re: New eSim expired - no way of contacting O2

jimmymidnight — Fri, 01 Nov 2024 10:19:14 GMT

Ok thank you. I will keep trying. I must admit that I have been with o2 for many years, and all in all it's been fine, but I have had at least one issue everytime I get a new device and the service seems to be getting worse and worse.

Re: New eSim expired - no way of contacting O2

Cleoriff — Fri, 01 Nov 2024 10:57:51 GMT

@jimmymidnight

Just keep nudging social media. You will get sorted.