topic Re: Royal mail has potentially lost my switch up device in Pay Monthly

Royal mail has potentially lost my switch up device

Paul820 — Wed, 30 Oct 2024 17:58:12 GMT

As title.. I sent my switch up via royal mail special delivery, it wasn't delivered next day like it should have been so I contacted them and they have just said it has been potentially lost and that I have to wait til the 5th to put a loss claim in with Royal Mail.

How do I approach this with O2? I'm hoping it turns up but if it is lost what am I supposed to tell O2?

Re: Royal mail has potentially lost my switch up device

madasaf1sh — Wed, 30 Oct 2024 19:26:04 GMT

@Paul820

You need to speak to them and let them know, and then you will have to put in a claim with Royal Mail for the full retail cost of the phone (hopefully you paid for the upto £1000 option, as otherwise you can only claim upto a limit, and will be liable for the rest)...

Contact details for o2 are here I would recommend using the Twitter (X) option..

Re: Royal mail has potentially lost my switch up device

Bambino — Wed, 30 Oct 2024 19:51:57 GMT

@Paul820 Make sure you keep your receipt from Royal Mail in a safe place and take a photo or make a copy of it. Without a receipt you have no proof it was sent and you won't get any compensation.

Re: Royal mail has potentially lost my switch up device

Paul820 — Wed, 30 Oct 2024 20:15:09 GMT

Yes I still have both receipts from the post office thankfully and asked for insurance on it. I'm so worried about it. Thanks for your comment.

Re: Royal mail has potentially lost my switch up device

Paul820 — Wed, 30 Oct 2024 20:19:20 GMT

Hello. Yes I took out the insurance on it thankfully. The 2 weeks mark for sending it to them will be the 8th November so I will wait a few more days and see if it's just been a delay somewhere. I have done some research on RM claims.

Thanks for your comment.