topic Re: Bill charged after cancelling contract in Pay Monthly

Bill charged after cancelling contract

callumrpearce — Tue, 29 Oct 2024 00:24:28 GMT

I cancelled my o2 pay monthly contract over the phone on 11th July as I've moved to Australia and was told this was all I needed to do and that o2 would stop payments coming from my account. I was charged the next bill on the 27th August which should have been my final bill. I have now been charged again on the 26th September and 26th October despite cancelling my bill. As I am in Australia on a new Australian SIM I cannot log into my MY02 account to fix this or to access help. Also, I cannot call the helpline without it charging me from abroad. Also cannot find an email for customer service.

Re: Bill charged after cancelling contract

jonsie — Tue, 29 Oct 2024 01:25:51 GMT

There is no email support now for customer service

Use Skype to call the free numbers

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

Use the specific Payment management number 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm