topic Re: Hello my name is Florence in Pay Monthly

Hello my name is Florence

FQ — Sun, 27 Oct 2024 18:48:56 GMT

I noticed am not able to call or receive calls

Re: Hello my name is Florence

MI5 — Sun, 27 Oct 2024 18:53:58 GMT

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

https://www.o2.co.uk/apps/my-network

Re: Hello my name is Florence

pgn — Sun, 27 Oct 2024 19:05:50 GMT

@FQ wrote:
I noticed am not able to call or receive calls

Has something happened to prevent O2 from taking your monthly payment this month, @FQ?

If you do not have a direct debit in place, perhaps your reminder was missed. O2 will cut you off for non-payment, and it can take a few days to get reconnected after they receive your late payment.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support