topic Re: Last month free extra charge? in Pay Monthly

Last month free extra charge?

Paul820 — Fri, 18 Oct 2024 00:48:40 GMT

My free Amazon prime extra ended on the 17th October and my last bill date was the 8th October. O2 charged £8.99 to my account and refunded £3.19 for the remaining free days of the extra but I'm wondering why my prime membership has still ended? On my bill it has a charge for up to the 7th November for prime, I have paid £5.80 for nothing?

Re: Last month free extra charge?

Bambino — Fri, 18 Oct 2024 02:12:53 GMT

@Paul820 You'll need to speak to customer service: How to find help & contact O2: A Guide - O2 Community

Re: Last month free extra charge?

Paul820 — Mon, 21 Oct 2024 10:53:25 GMT

Thank you. I am onto the 4th CS rep and every single one of them doesn't have a clue. Wish me luck as I keep trying 😂

Re: Last month free extra charge?

Oxonian — Mon, 21 Oct 2024 19:11:14 GMT

I wonder @Paul820 whether your luck might change if you contact O2 via social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good reputation for solving customer problems.

Anyway, good luck ! 👍