topic Re: O2 store worker used PAC code instead of migrating my number in Pay Monthly

O2 store worker used PAC code instead of migrating my number

ConorCT — Sat, 19 Oct 2024 07:48:51 GMT

Went into the store on Sunday explained that I wanted to get a pay monthly SIM but keep my old O2 pay as you go number, went through the process but was made to enter a pac code and start a pac transfer even though my old SIM is with O2 told to wait 24 hours for transfer, Tuesday morning both Sims lose all connection and haven't returned since, every time I call customer support all I get is "it's in process 24 hours and it will happen guaranteed" I cannot afford to lose this number, it has everything connected to it.

Re: O2 store worker used PAC code instead of migrating my number

Cleoriff — Sat, 19 Oct 2024 08:31:43 GMT

@ConorCT

Your best bet is to contact O2 on social media. They are UK based and have a better reputation than CS on phones.

Message -on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Re: O2 store worker used PAC code instead of migrating my number

ConorCT — Sat, 19 Oct 2024 08:42:10 GMT

I have already sent them a message on twitter no reply so far, I also went back into the store yesterday and spoke to the manager who said a woman had the same issue and did it with the same worker, but even in store the CS that he spoke with also just said wait 24 hours.

Re: O2 store worker used PAC code instead of migrating my number

Cleoriff — Sat, 19 Oct 2024 08:47:15 GMT

@ConorCT

You have to keep nudging them on social media.

Believe me, Customer service (via phone) are very keen on saying 'Give it a few days'.

It's a ploy to get you off the phone.

The social media team appear to be far more efficient in our opinion.

Re: O2 store worker used PAC code instead of migrating my number

ConorCT — Sat, 19 Oct 2024 08:51:42 GMT

Il keep at it, I just wanted to know if anyone had any experience with this, I really don't want this misused PAC transfer to mess up my number, I really can't afford to lose it.

Re: O2 store worker used PAC code instead of migrating my number

ConorCT — Sat, 19 Oct 2024 11:01:37 GMT

After talking to support on twitter it seems that I have very much just been told to chase my own tail for a week, and am now in the process of waiting another week with no phone access for these problems to be resolved. This is utterly disgusting.

Re: O2 store worker used PAC code instead of migrating my number

ConorCT — Sun, 20 Oct 2024 07:39:11 GMT

More responses today when I asked if they had any kind of timeframe for the issues at all and was just told "No but we'll update you." I can't even access the MyO2 app on my phone because it requires me to get a code from a text message, I am beyond tired at this point.

Re: O2 store worker used PAC code instead of migrating my number

ConorCT — Sun, 20 Oct 2024 13:54:20 GMT

Went back into the store today to try and push for some more, they tried what they could but eventually got support to give me a date "5-10 working days, the latest it should be is the 31st of October." so I have to manage 3 weeks with no number or 2FA access, and not even a whiff of compensation for something I have already paid for, absolutely absurd.

Re: O2 store worker used PAC code instead of migrating my number

Enlli — Sun, 20 Oct 2024 14:17:30 GMT

Hate to say this but support saying 5 to 10 days is a stock answer.

Best of Luck

Re: O2 store worker used PAC code instead of migrating my number

ConorCT — Sun, 20 Oct 2024 14:24:23 GMT

I had guessed as much, but I really can't do anything to push it any further, the 'transfer' is in progress and it's not like I can up and leave, then I'd just lose my number.

Re: O2 store worker used PAC code instead of migrating my number

ConorCT — Sun, 20 Oct 2024 14:36:43 GMT

Any time I contact support either on socials or on the phone I get the same answer which is "tickets are open please wait" so that's all I really can do.

Re: O2 store worker used PAC code instead of migrating my number

Oxonian — Sun, 20 Oct 2024 18:29:35 GMT

@ConorCT wrote:
Went back into the store today to try and push for some more, they tried what they could but eventually got support to give me a date "5-10 working days, the latest it should be is the 31st of October." so I have to manage 3 weeks with no number or 2FA access, and not even a whiff of compensation for something I have already paid for, absolutely absurd.

Once the problem is resolved @ConorCT, you can ask O2 whether they will compensate you. They will sometimes credit your account with a modest ex-gratia sum as a gesture of goodwill ! 👍

Re: O2 store worker used PAC code instead of migrating my number

ConorCT — Mon, 21 Oct 2024 11:29:43 GMT

this is the update from this morning upon checking in with the social media support team after noticing my migration request had been swapped to on hold, I only hope this is a positive thing.

Re: O2 store worker used PAC code instead of migrating my number

Oxonian — Mon, 21 Oct 2024 19:16:24 GMT

It seems positive @ConorCT, but I would pursue them on a daily basis if I was in your position. 👍

Re: O2 store worker used PAC code instead of migrating my number

ConorCT — Tue, 22 Oct 2024 01:08:21 GMT

I am messaging the social media team on a daily basis to try and keep on top of things.

Re: O2 store worker used PAC code instead of migrating my number

ConorCT — Tue, 22 Oct 2024 17:40:13 GMT

Finally got my number back today, no word from o2 at all about it though, kept bothering CS until it happened that's about it.

Re: O2 store worker used PAC code instead of migrating my number

Enlli — Tue, 22 Oct 2024 18:16:13 GMT

Glad it's sorted

Re: O2 store worker used PAC code instead of migrating my number

Cleoriff — Tue, 22 Oct 2024 18:28:29 GMT

@ConorCT wrote:
Finally got my number back today, no word from o2 at all about it though, kept bothering CS until it happened that's about it.

Good news @ConorCT.

Perseverance pays off it seems. 😉

Re: O2 store worker used PAC code instead of migrating my number

Oxonian — Tue, 22 Oct 2024 19:21:50 GMT

Well done @ConorCT, glad that's resolved. 👍