Final bill

Idiot — Thu, 17 Oct 2024 08:23:35 GMT

????

I requested a PAC number and termination of my account on 6 October.

You confirmed on 8 October 2024. You confirmed

Yesterday I received the following email:

Account No: [REMOVED]

We have been notified by your bank of a change in the status of your direct debit details and therefore we have cancelled your current mandate. To discuss your O2 account further please call us on 0344 809 0202 Or you can update your Direct Debit details using the following link http://www.o2.co.uk/myo2

I replied to this email to clarify in the most convenient way. The email failed as your account doesn't allow replies. NOT USEFUL OR GOOD CUSTOMER SERVICE.

I shall contact you on 22nd October as agreed to arrange a credit from you to my account.

Thanks

Thanks,

Re: Final bill

MI5 — Thu, 17 Oct 2024 07:34:58 GMT

@Idiot

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

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Final bill

Re: Final bill