topic Direct debit in Pay Monthly

Direct debit

Tomb2 — Sat, 12 Oct 2024 20:03:51 GMT

How do I change direct debit date

Re: Direct debit

MI5 — Sat, 12 Oct 2024 20:08:50 GMT

@Tomb2

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

or under bills in your MyO2

Re: Direct debit

pgn — Sun, 13 Oct 2024 08:55:06 GMT

@MI5 wrote:
or under bills in your MyO2

Having explored MyO2 app and web billing and payment options recently, @MI5: I think that option has disappeared post-360, unless you have managed to change your DD date in recent times yourself via MyO2. 🤷

Re: Direct debit

Enlli — Sun, 13 Oct 2024 09:43:34 GMT

Just checked the Web version and got this

Re: Direct debit

Enlli — Sun, 13 Oct 2024 09:47:59 GMT

Same on the app @pgn @MI5

Re: Direct debit

pgn — Sun, 13 Oct 2024 09:48:38 GMT

@Enlli wrote:
Just checked the Web version and got this

That's good to know, @Enlli - is that down in the "Set up DD" section, where you can change your bank account details?

Re: Direct debit

MI5 — Sun, 13 Oct 2024 10:16:34 GMT

@pgn wrote:
@MI5 wrote:
or under bills in your MyO2
Having explored MyO2 app and web billing and payment options recently, @MI5: I think that option has disappeared post-360, unless you have managed to change your DD date in recent times yourself via MyO2. 🤷

I still have the option but if not, then a call is required as per the details I gave above.

Re: Direct debit

Enlli — Sun, 13 Oct 2024 10:25:51 GMT

@pgn wrote:
@Enlli wrote:
Just checked the Web version and got this

That's good to know, @Enlli - is that down in the "Set up DD" section, where you can change your bank account details?

Billing > Payments > Cards and Direct Debits on the Web Version

Other Services > Manage Direct Debit and payment cards in the App

Re: Direct debit

pgn — Sun, 13 Oct 2024 10:56:36 GMT

Thanks, @Enlli
As one of those with a card linked for payments, and not DD, perhaps it is a section beyond this one below which I see from the App:

Set up your Direct Debit

Close Dialog

Account holder full name

Account number

Sort code

Validate account

Re: Direct debit

Cleoriff — Sun, 13 Oct 2024 12:01:24 GMT

@Enlli @pgn @MI5

I think the section under account number has re-appeared over last two days (Date range)

I wanted to make sure I was giving members the correct info re changing bank details, so checked the web version a couple of days ago. All it showed was this.

Two days later I get this (added to above box)

So at least it's back where it should be!!

Re: Direct debit

MI5 — Sun, 13 Oct 2024 13:00:45 GMT

Glad that's all sorted then 😂

Re: Direct debit

Cleoriff — Sun, 13 Oct 2024 17:45:04 GMT

Oh, so am I! 😂

Re: Direct debit

MI5 — Sun, 13 Oct 2024 17:57:05 GMT

Kept someone amused for a while I'm sure