topic Re: Receiving bills even when my contract with O2 has ended in Pay Monthly

Receiving bills even when my contract with O2 has ended

Wrong_billing — Fri, 11 Oct 2024 15:41:56 GMT

My contract with O2 ended in June 2024 and I have left the UK, but they still sent around half my normal monthly bill. Why is this? Has anyone been in this mess before? How did you resolve it? I have no access to UK line anymore and I cannot call O2 customer service. The virtual agent is referring me to O2 App which I do not have. Can someone drop a working email for O2 customer service?

Re: Receiving bills even when my contract with O2 has ended

MI5 — Fri, 11 Oct 2024 15:45:44 GMT

@Wrong_billing

It's your final bill which is always due after leaving and normally taken by DD;

You can get in touch with Payment Management team on +44 800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Use Skype to call

Re: Receiving bills even when my contract with O2 has ended

Enlli — Fri, 11 Oct 2024 15:49:33 GMT

Did you actually cancel when your contract ended?

The fact you are paying less may mean the airtime is still running

Re: Receiving bills even when my contract with O2 has ended

Wrong_billing — Fri, 11 Oct 2024 16:34:01 GMT

My contract ended and the line was disconnected.

Re: Receiving bills even when my contract with O2 has ended

MI5 — Fri, 11 Oct 2024 16:39:11 GMT

You need to follow my advice above @Wrong_billing

No one here can help you.