topic Re: Extra Charges in Pay Monthly

Extra Charges

Anonymous — Thu, 10 Oct 2024 21:20:52 GMT

Hi, i am not paying £63 this month because I was wrongfully charged and they refunded it so I manually payed the correct total but you are threatening to cut my phone line off. I have a dependant and need to be able to make and receive calls from her school/ childcare!! I dont need this to be deducted from my next bill just take it off now as i have paid the correct amount already

Re: Extra Charges

pgn — Thu, 10 Oct 2024 21:26:51 GMT

Any over-payment will be used to settle Airtime next bill, but Device Plan will still come out on the payment date unless you contact O2 Payment Management to mak a payment to your Airtime plan at least 7 days before your Direct Debit date.

Good luck, @Anonymous

Re: Extra Charges

jonsie — Thu, 10 Oct 2024 21:40:34 GMT

Poof....gone just like that...

Re: Extra Charges

pgn — Thu, 10 Oct 2024 22:03:00 GMT

Re: Extra Charges

Oxonian — Sat, 12 Oct 2024 15:07:06 GMT

You can beat it when someone comes on here simply to have a good rant ! 🤣