topic Re: Trouble claiming student discount in Pay Monthly

Trouble claiming student discount

Tim_Hartwell — Wed, 09 Oct 2024 21:12:15 GMT

Hello, I am looking for some help, I have just taken out a new phone contract and a new tablet contract with o2, I have been trying to add the discount to both plans but I keep being told "Oops we don't recognise that O2 number, Please try again" when I ring I am being told to give the code in store and in store is telling me to ring, so I am currently lost at what to do next. Can some body help me?

Re: Trouble claiming student discount

pgn — Wed, 09 Oct 2024 21:22:28 GMT

has all info on the various discounts and links to sign-up, @Tim_Hartwell - note some discounts apply only to the airtime component, not the device component, of your contract. Good luck!

Re: Trouble claiming student discount

MI5 — Wed, 09 Oct 2024 21:29:25 GMT

@Tim_Hartwell

If the numbers are new connections, it may take a few days for the system to update and recognise them.

O2's systems don't seem to update all too quickly.

Re: Trouble claiming student discount

Tim_Hartwell — Wed, 09 Oct 2024 21:45:29 GMT

Ah thank you i will double check that but it seems to be matching what I have already tried from reading up on claiming the discount.

Re: Trouble claiming student discount

Tim_Hartwell — Wed, 09 Oct 2024 21:46:09 GMT

The tablet is about a week old now and the phone is am existing line that I have upgraded.

Re: Trouble claiming student discount

MI5 — Wed, 09 Oct 2024 21:52:18 GMT

Might need looking at by the social media team @Tim_Hartwell

message them on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Trouble claiming student discount

Tim_Hartwell — Fri, 11 Oct 2024 10:20:22 GMT

They unfortunately just redirected me to the webchat team, so I'm at a loss at what to do really.

Re: Trouble claiming student discount

MI5 — Fri, 11 Oct 2024 10:52:37 GMT

Go back to them and tell them @Tim_Hartwell

Remind them that they are there to help customers and not pass the buck.