topic Re: I'm paying £110 a month as a student, I literally cannot afford to do this anymore. in Pay Monthly

I'm paying £110 a month as a student, I literally cannot afford to do this anymore.

anon2024 — Wed, 09 Oct 2024 11:20:58 GMT

Last September my phone was stolen and I didn't have insurance. Since then I have been paying for both the phone and the SIM, as well as my new phone and SIM. I didn't have the option of purchasing a cheaper phone according to the woman in the shop. This month I have had to pay £110.

I have been to O2 to ask if there is any way of reducing the airtime on my stolen phone. Every time I try to pay, it asks to send a code to the phone number I no longer have access to!! This month my bill is £20 higher than it was last month for the stolen phone, and my email is no longer even recognised. I assume it is being used fraudulently.

I physically cannot afford to pay the amount I'm paying right now. I understand it was my fault for not having insurance but paying £50 a month for a phone that was taken from me is just cruel.

I am a medical student who already has to cover the cost of my accommodation and living. I am trying to do something to better other peoples lives but it is next to impossible when the little money I have to spend every month is split between 2 phones. I have cried so many times over this. I literally don't know what to do. No one can help me.

Please help me!

Re: I'm paying £110 a month as a student, I literally cannot afford to do this anymore.

MI5 — Wed, 09 Oct 2024 12:00:33 GMT

@anon2024

You could have just got a new sim on your contract for free and used any other phone to get you by.

All you can do now is pay off what you owe and cancel the airtime portion.

Re: I'm paying £110 a month as a student, I literally cannot afford to do this anymore.

anon2024 — Wed, 09 Oct 2024 12:06:49 GMT

omg why did they not tell me that!! 😞 thanks

Re: I'm paying £110 a month as a student, I literally cannot afford to do this anymore.

MI5 — Wed, 09 Oct 2024 12:12:54 GMT

@anon2024

I can only assume the sales person received a commission for selling you a new contract.

Make sure you either cancel your old sim or transfer your number to the new contract as the old sim may still be in use and costing you money.