Account issues

Anonymous — Fri, 04 Oct 2024 19:34:02 GMT

About 2 and half months ago I signed up for a Samsung Galaxy Smart Watch 5 on an O2 contract, got Home with it, couldn't get it to work so I took it back the next day, even the guy in the shop (Meadowhall) couldn't get it to work so I cancelled the contract (within the 14 day cooling off period) and asked if they'd got a better Watch on a cheaper contract that actually worked, and they got a Samsung Galaxy Watch 6 for me (white one)

However, following contract emails on my Gmail account this afternoon, it appears they're still billing me for 3 different contracts! Because I have my current phone (Google Pixel 7, on which I'm paying off the device plan till towards the end of April 2026) and my current Samsung Watch which I've had since towards the end of August.

As mentioned I cancelled the first one so why are they still charging me for 3 contracts when I've only got 2 going?

Eh?

Re: Account issues

MI5 — Fri, 04 Oct 2024 19:35:02 GMT

@Anonymous

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

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Sunday – 9am to 6pm

topic Account issues in Pay Monthly

Account issues

Re: Account issues