topic Re: Lost job options available in Pay Monthly

Lost job options available

jamieleewv1 — Mon, 30 Sep 2024 08:59:29 GMT

Hi there

I've recently lost my job, I have a 5 year old daughter to take care of and a home to pay for, I currently have 3 lines open for my family with o2, the monthly bill equates to approx £140 a month, which I've had no trouble paying since opening them.

However I have recently lost my job and I am trying to restructure my finances to get by, what are the consequences of no longer being able to pay my bill? I understand my credit will get affected, is the balance transferred to a 3rd party who I can them setup a much lower payment plan with?

Thank you.

Re: Lost job options available

MI5 — Mon, 30 Sep 2024 09:08:09 GMT

@jamieleewv1

You need to contact O2 urgently to find a suitable agreement.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: Lost job options available

jamieleewv1 — Mon, 30 Sep 2024 18:25:33 GMT

Thank you

Do you know if the sim card just gets blocked or does the handset get an imei block too for non bill payment?

Re: Lost job options available

MI5 — Mon, 30 Sep 2024 18:26:50 GMT

@jamieleewv1

Just your account gets blocked.

Re: Lost job options available

madasaf1sh — Mon, 30 Sep 2024 18:34:44 GMT

@jamieleewv1

It might be worth asking o2 to move your plan to an essentials plan which is £10 per month

https://www.o2.co.uk/essential-plan

And working with o2 to come up with a payment plan for the device plans...

Re: Lost job options available

jamieleewv1 — Mon, 30 Sep 2024 18:41:30 GMT

Is this 100% correct?

It's the device plans that I would struggle pay off as opposed to the actual tariff plans, and I'm worried about them being imei blocked as my son uses one of the phones and my wife the other...

Re: Lost job options available

jamieleewv1 — Mon, 30 Sep 2024 18:42:07 GMT

It's not the tariff plans I'm struggling with, it's the actual device plans, as I believe they are two separate agreements

Re: Lost job options available

MI5 — Mon, 30 Sep 2024 18:47:48 GMT

@jamieleewv1

If you default on the device plan, O2 will just sell the debt to an agency who will then chase you for payments.

You could also setup a payment plan then if not initially with O2, but that would impact your credit score.

Re: Lost job options available

jamieleewv1 — Mon, 30 Sep 2024 20:23:56 GMT

Ok thank you. I was speaking to an agent on my o2 who said the sim and device may/will both get blocked for non payment of bill.

Re: Lost job options available

jonsie — Mon, 30 Sep 2024 20:34:40 GMT

Sim first and then phone if two or more payments are missed

Re: Lost job options available

jamieleewv1 — Mon, 30 Sep 2024 21:15:11 GMT

So phone imei's are blocked (basically rendered useless) if bills aren't paid? Is this new? As it never use to be like this?

Re: Lost job options available

MI5 — Mon, 30 Sep 2024 21:32:45 GMT

Not something I was aware of @jamieleewv1

We get quite a few customers on here moaning about their sim cards getting turned off and their debt passed to an agency, but not having their phones barred.

The only IMEI bars we hear about are either errors or fraud cases / insurance scams.

Re: Lost job options available

jonsie — Mon, 30 Sep 2024 21:44:00 GMT

Only if the phone is on a device plan and there is an outstanding amount owed

Re: Lost job options available

jamieleewv1 — Tue, 01 Oct 2024 07:01:34 GMT

Is there anything in the terms and conditions that explains this? I can't seem to find anything and two different o2 support agents have told me two different things regards to the actual phone being barred 🤔

Re: Lost job options available

jamieleewv1 — Tue, 01 Oct 2024 07:04:18 GMT

Ok, @MI5 thanks for the help so far.

As stated earlier I have 3 lines on the same account, obviously they all have separate bills each month, what happens to the account if I continue to pay the one line, but don't pay the other two, would the line I'm paying for still get blocked? As that's my son's so would want to continue paying that.

Re: Lost job options available

MI5 — Tue, 01 Oct 2024 07:06:23 GMT

@jamieleewv1

All the T&C's here https://www.o2.co.uk/termsandconditions/mobile/o2-refresh-device-plan-cca-term-and-conditions

Re: Lost job options available

jamieleewv1 — Tue, 01 Oct 2024 09:48:34 GMT

Ok so I've read through the terms and it states

' In certain limited circumstances, such as where we receive your instructions to do so, or where we reasonably
suspect fraud, we may disable your Device.

This is the only thing I can find in regards to anything about the device being blocked for non payment.

@jonsie can you shed any light on this on where you found the device actually gets blocked too?

Thanks

Re: Lost job options available

jonsie — Tue, 01 Oct 2024 10:23:34 GMT

Our Latest Pay Monthly Mobile Agreement January 2024 | O2

4. Things we may have to do

4.1 Subject to paragraph 8.8, occasionally we may have to:
(a) change your Mobile Phone number, or any other name, code or number, or the SIM Card associated with the Service. This might be if we're asked to do so by a government or regulatory body or if we reasonably believe that the change will make your use of the Service better. We'll give you reasonable notice before we make this type of change;
(b) temporarily suspend the Service (or any part of it) including (but not limited to) for operational reasons, in an emergency, or for reasons of security. This might be if we're asked to do so by a government or regulatory body; or
(c) bar access to certain numbers or Equipment from the Service on a temporary or permanent basis to (amongst other things) prevent fraud, nuisance, abuse or unusual use of the Service or in circumstances if we or third parties are suffering or would suffer a direct loss and in particular if we believe you have no intention to make payment for the Equipment and/or the Service.