ask for help

WangZhuxintian — Sun, 29 Sep 2024 17:15:34 GMT

I dont know why i didnt have tariff allowance, but i have already paid for 20 pounds through my card

Re: ask for help

pgn — Sun, 29 Sep 2024 17:38:44 GMT

Not clear if you are a Pay As You Go customer, with a bad top-up, or a Pay Monthly customer with a failed data bolt-on...

@WangZhuxintian ?

if you need help.

Re: ask for help

MI5 — Sun, 29 Sep 2024 18:00:04 GMT

Also, @WangZhuxintian if on a rolling plan, you can't make manual top ups,

per: https://www.o2.co.uk/termsandconditions/mobile/rolling-plan-terms-and-conditions >>>>

Recurring Card Payment Authorisation

On your monthly renewal date, we will attempt to deduct payment from your registered payment card and if successful, the Rolling plan will automatically renew on your monthly renewal date and you will receive your new inclusive monthly allowances. If we cannot take payment from the card registered to your account, your Rolling plan will not renew. We will send you a notification by both text message and email using the email address you used to register on MyO2. Until you renew your Rolling plan by updating your registered payment card details with one that can successfully make payment, any calls, text messages, data or additional services you use will be deducted from any top-up credit balance you have at standard rates. To renew your Rolling plan, you will need to update your card details in order to reactivate it and receive the benefits associated with it. If you do not start a new Rolling plan allowance within 30 days of an unsuccessful payment, you will be reverted to our £10 Big Bundle Standard Plan until you choose to switch back to Rolling plan as an existing customer.
It is your responsibility to ensure your debit or credit card account has sufficient funds to pay for your Rolling plan and we shall not be responsible for any additional charges which may be imposed on you by your bank or card issuer.
You can cancel your recurring card payment authorisation by giving notice to us in accordance with our standard Pay As You Go Service Terms.
If your SIM remains unused for a continuous period of 6 months, your recurring card payment authorisation will be automatically cancelled and your SIM will be migrated to our £10 Big Bundle Standard Plan (until you choose to switch back to Rolling plan as an existing customer)

Re: ask for help

pgn — Sun, 29 Sep 2024 18:06:17 GMT

Nice 👌

Re: ask for help

MI5 — Sun, 29 Sep 2024 18:23:00 GMT

Just clarifying any potential hastily delivered and inaccurate advice 😙

topic Re: ask for help in Pay Monthly

ask for help

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