topic Re: Accounts in Pay Monthly

Accounts

Renata67 — Sat, 28 Sep 2024 17:35:07 GMT

Hello, 
My contract with O2 ended and was automatically extended with a larger amount. At the beginning of August, I was at a point in the city center and chose the cheaper option, about 20 pounds a month every 30 days. The lady at the point changed everything and said that everything had been changed and I received a confirmation by e-mail. At the end of the month I was billed around £40 and again in September. I don't understand why this happened, I went to point 02 again, but they couldn't help me there.

Re: Accounts

MI5 — Sat, 28 Sep 2024 17:40:55 GMT

@Renata67

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm