topic Re: Explain additional charges on bill in Pay Monthly

Explain additional charges on bill

Cara2 — Fri, 27 Sep 2024 01:29:39 GMT

Hi there

My bill for October has an additional £6 for abroad charges. When renewing my phone contract in August, I purposefully did so to remove these charges whilst travelling. Please explain why this has happened.

Thank you, Cara Hammond

Re: Explain additional charges on bill

Bambino — Fri, 27 Sep 2024 02:06:15 GMT

@Cara2

This is not O2. This is a customer community.

You need to speak to the Payment Management Team on 0800 902 0217

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Re: Explain additional charges on bill

Enlli — Fri, 27 Sep 2024 07:34:12 GMT

Obviously you roamed on a network where O2 Travel applied. (Probably near an EU boarder with a none EU country.)

Count yourself lucky if that is the case as you may have got a much bigger bill if O2 travel was not present

If you want to turn it off then it can be done in Extras in MyO2