topic Return timeframe in Pay Monthly

Return timeframe

Iharris22 — Thu, 26 Sep 2024 11:41:09 GMT

Please can someone help. I have tried live chat, twitter and calling and I’m getting no where. I returned my handset as I wasn’t happy with it, riyal mail have confirmed it was delivered and I have sent proof however the system is still not updating. I’m without a phone and need it for medical reasons. Please can someone help me as I need to re order a new phone but can’t as they’ve still not updated the system and I’m not getting anywhere with customer services. If I had known it would take so long I wouldn’t have returned it.

Re: Return timeframe

Bambino — Thu, 26 Sep 2024 12:50:30 GMT

@Iharris22 This is a customer community. We have no access to account information, so sadly you're going to have to persevere with customer service. You've most likely explored all your options, but I'll post this guide for you anyway. Good luck: How to find help & contact O2: A Guide - O2 Community

Re: Return timeframe

MI5 — Thu, 26 Sep 2024 14:09:12 GMT

Already answered here https://community.o2.co.uk/t5/Pay-Monthly/Returns/td-p/1750535