topic Re: O2 SWITCH UP (2ND PROBLEM WITH THIS) in Pay Monthly

O2 SWITCH UP (2ND PROBLEM WITH THIS)

RD2024 — Wed, 25 Sep 2024 17:10:12 GMT

Hello all,

I have done another switch up and have sent the phone back in the post on the 16th of September. I have the tracking receipt and number as it was arranged by o2. I have looked online at the progress of the delivery and it says its been at the Norwich depot since the 18th and there has been no update. I called Royal Mail and they said give it until the 26th as by then it will have been put down as lost. I don't know what to do if this happens because it is not my fault and I don't want to be charged for 2 phones again. They also said that o2 would need to take the phone off of my contract as this is not my fault and that o2 arranged and paid for delivery. I really don't want to be charged for 2 phones AGAIN.

Please can someone help me as I'm stuck at what to do if this does happen.

Re: O2 SWITCH UP (2ND PROBLEM WITH THIS)

MI5 — Wed, 25 Sep 2024 17:12:26 GMT

@RD2024

It's O2's problem to sort out with O2.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Re: O2 SWITCH UP (2ND PROBLEM WITH THIS)

Benlfc — Wed, 25 Sep 2024 18:15:59 GMT

@RD2024 O2’s issue, they have provided you with the label meaning they’re classed as the sender, there’s nothing you can do except contact O2 and inform them there’s an issue, if they refuse to deal with it then you’ll have to go down the complaint route (although that process can take up to 8 weeks and it normally does take the full 8 weeks) and then the Ombudsman if you still get nothing after that. I sent two off yesterday and they’ve been delivered today

Re: O2 SWITCH UP (2ND PROBLEM WITH THIS)

MI5 — Wed, 25 Sep 2024 17:56:05 GMT

Send your proof of postage to O2 via the socials and let them deal with RM over it @RD2024