topic Re: switch up confusion in Pay Monthly

switch up confusion

tansu — Mon, 23 Sep 2024 14:29:14 GMT

Hello all,

Recently, I tried upgrading (switch up) my current phone to a newer model through the call center, but I got a bit confused, so I have a few questions.

1. From what I understand, I need to commit to a new tariff from the start. But If I don't choose the switch-up option this time, does that mean I lose the ability to upgrade in the future? For example, if I start a 24-month contract with the new phone, at the end of the 24 months, will the phone be mine to keep? Or, if I choose the switch-up option again, will I be starting a new tariff whenever I upgrade? Did I get that right?

2. The system defaulted to a 48-month contract for me. Is it possible to change it to 12 months or select a different duration?

Lastly, 3. I noticed that the monthly payment for the new phone and tariff was cheaper when I went through the call center compared to the website. When I asked if the switch-up option was included, the person said yes. The difference was around £7-8 per month. Is that possible?

Thanks for your help!

Best regards,
Tansu

Re: switch up confusion

MI5 — Mon, 23 Sep 2024 14:56:18 GMT

@tansu

1 - Regardless of having switch up on your contract, if you don't use it, the phone is yours once you've paid for it. Yes, you have to commit to a new tariff with any upgrade.

2. You can set the contract length from anywhere between 3 to 36 months. Some phones offer 48 months!

3 . No idea about cost differences as we cannot see the details of what you have been offered, sorry,

Re: switch up confusion

tansu — Mon, 23 Sep 2024 21:50:44 GMT

Thank you, it is more clear now

Re: switch up confusion

MI5 — Tue, 24 Sep 2024 07:08:59 GMT

You're welcome