topic Re: O2 switch up returns in Pay Monthly

O2 switch up returns

Will04 — Mon, 23 Sep 2024 12:55:52 GMT

Hi,

I recently switched up to a new device but wanting to return it. I was told by a few people on live chat and 202 that I would be able to return my new device and switch up straight away. I just called them again as i missed their call and now they are saying it's a 90 day waiting period. Has anyone had a similar experience?

Re: O2 switch up returns

MI5 — Mon, 23 Sep 2024 13:16:04 GMT

@Will04

You have 14 days to return it or change it

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

Re: O2 switch up returns

Will04 — Mon, 23 Sep 2024 13:20:00 GMT

@MI5

Thanks for your reply. So I would like to return my new switch up device and then switch up again straight away was told this would be OK as I'm still in the 14 day window.

Re: O2 switch up returns

MI5 — Mon, 23 Sep 2024 13:21:59 GMT

Yes you can @Will04

Best done in store for switch ups.

Re: O2 switch up returns

Will04 — Mon, 23 Sep 2024 13:42:01 GMT

@MI5

Weird I've been getting told different on 202 and live chat. Just called 202 again and they have told me its a 90 day waiting period for a new switch up.

Re: O2 switch up returns

MI5 — Mon, 23 Sep 2024 13:47:26 GMT

@Will04

But you're not doing a new switch up.

You're cancelling it which resets you back to where you were before the switch up.

Re: O2 switch up returns

Will04 — Mon, 23 Sep 2024 13:49:18 GMT

@MI5

That's what I said. I essentially switched up to a new device don't like it and want to return back to my original device and start a new switch up from there.

Re: O2 switch up returns

MI5 — Mon, 23 Sep 2024 13:53:15 GMT

Like I said @Will04

You should get more sense if you go in store.

Re: O2 switch up returns

Will04 — Mon, 23 Sep 2024 13:54:31 GMT

@MI5

Did my switch up online which is the only problem.

Re: O2 switch up returns

MI5 — Mon, 23 Sep 2024 14:23:51 GMT

@Will04

I see..... Never a good idea.

You'll just have to keep calling until you get a sensible person to help you or try messaging the UK based social media teams.

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)