topic Re: Cancelling Contract in Pay Monthly

Cancelling Contract

999Decoy — Mon, 16 Sep 2024 00:14:17 GMT

So i have just ordered a new phone and started another contract and it is a Sim Swap, but i want to cancel my other contract with the phone i have now, the phone is paid off already it’s just the data,calls and texts i am paying for, but i won’t need that on this phone when i get the new one, is it possible to cancel this one? Whenever i search it up it just says “Leaving O2” but i’m not leaving i just want to cancel a contract.

Re: Cancelling Contract

MI5 — Mon, 16 Sep 2024 07:08:52 GMT

@999Decoy

If you upgraded it will cancel the old one automatically, if not, you need an internal number migration.

Re: Cancelling Contract

999Decoy — Mon, 16 Sep 2024 07:26:01 GMT

I have upgraded but for this month it has still charged me for my other phone, will that stop when i get the new one

Re: Cancelling Contract

MI5 — Mon, 16 Sep 2024 08:34:40 GMT

@999Decoy

Yes, once the contract moves over to your new phone.

Re: Cancelling Contract

999Decoy — Tue, 17 Sep 2024 11:57:23 GMT

Do i have to manually move the contract when i get my new phone or will it do it automatically.

Re: Cancelling Contract

madasaf1sh — Tue, 17 Sep 2024 11:59:20 GMT

@999Decoy

You need to call o2 to move the number, as they have no idea otherwise has all the information

Re: Cancelling Contract

MI5 — Tue, 17 Sep 2024 12:23:30 GMT

@999Decoy wrote:
Do i have to manually move the contract when i get my new phone or will it do it automatically.

No because you upgraded, so it will move automatically.