topic Can I make payments towards my contract to lower monthly payments? in Pay Monthly

Can I make payments towards my contract to lower monthly payments?

Bloodangelz — Sun, 15 Sep 2024 18:09:10 GMT

Hi,

if I want to make cash payments towards my contract, can I do this?

Also does it lower the monthly payments?

im assuming you can’t shorten contract length, but by making these payments, it will lower what you pay.

maybe only lowers handset payments, but sim contract payment stays the same?

Re: Can I make payments towards my contract to lower monthly payments?

Bloodangelz — Sun, 15 Sep 2024 18:11:55 GMT

Also can I pay these payments towards my partners phone/sim contract?

Thinking I may pay half towards her handset price for her.

Re: Can I make payments towards my contract to lower monthly payments?

madasaf1sh — Sun, 15 Sep 2024 18:13:38 GMT

@Bloodangelz

You cant make cash payments to your account anymore, , you can make additional payments only towards your device plan only which will lower the monthly repayments..

You can shorten the loan agreement by paying more each month wither via myo2 or by calling o2 Customer Service..

Best place to look is myo2 and the device plan part and it will give you an options to reduce then contract length, by increasing your monthly payments.

Re: Can I make payments towards my contract to lower monthly payments?

MI5 — Sun, 15 Sep 2024 18:13:54 GMT

@Bloodangelz

Yes you can and you're correct in your assumptions.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Re: Can I make payments towards my contract to lower monthly payments?

Bloodangelz — Mon, 16 Sep 2024 11:49:25 GMT

So I can make payments to to her contract via the app, and it will take payment from my bank?

At moment we can’t use the app, as it asks for the mobile number to send a code to, but the sim will arrive with the handset I imagine?

Re: Can I make payments towards my contract to lower monthly payments?

MI5 — Mon, 16 Sep 2024 12:01:03 GMT

@Bloodangelz

Best way is to call payment management.

It can be done in the app under device details but there are many issues with customers MyO2 at the moment, it may be safer to call.