topic Re: Switch Up in Pay Monthly

Switch Up

JSH2644 — Tue, 13 Aug 2024 19:56:34 GMT

Hi,

I’m looking to upgrade my phone using O2 switch up but when I add the upgrade to my basket it still has a £750 upfront cost to pay off the contract early. I thought switch up meant I wouldn’t need to pay off the contract. Is this correct?

Thanks,

Jamie.

Re: Switch Up

MI5 — Tue, 13 Aug 2024 20:10:03 GMT

@JSH2644

Best done in store for ease and accuracy.

Re: Switch Up

mobilemandan — Tue, 13 Aug 2024 21:06:02 GMT

When it gets to the box about trading in you enter your existing phone IMEI and it should say your can trade in and get £x.x value or a button for Switch Up which makes the upgrade fee drop to £0

Re: Switch Up

JSH2644 — Wed, 14 Aug 2024 11:48:19 GMT

Ah, I’ve realised the problem was trying to pre-order the Pixel 9 Pro. The switch up option isn’t there when pre-ordering but was on other phones. Thank you for your help though.

Re: Switch Up

OliverBruce — Sat, 14 Sep 2024 07:53:50 GMT

Question!

I upgraded my phone yesterday to the iPhone 16 Pro Max. I had to do it over the phone as the O2 website was having major issues. I forgot to ask the lady to add Switch Up to the order - can I still add this or does it have to be done at the time of ordering?

Re: Switch Up

madasaf1sh — Sat, 14 Sep 2024 07:59:10 GMT

@OliverBruce

Has to be done at time of order, Im afraid to say, it might be worth trying to get them to change your tariff to a Plus or Ultimate Plan (Or add it to a Custom Plan for £7 per month)..

Give the sales team a call on 0800 081 0255