https://community.o2.co.uk/t5/Pay-Monthly/Return-online-phone-under-14-days-to-store/m-p/1746893#M282147 <P>14 day returns need to be sent to the location from which they are purchased</P> Thu, 12 Sep 2024 06:50:28 GMT Enlli 2024-09-12T06:50:28Z https://community.o2.co.uk/t5/Pay-Monthly/Return-online-phone-under-14-days-to-store/m-p/1746889#M282146 <P>Pixel 9 Pro XL.</P><P>I got this via switching up online, I've sent back my old phone ok and that's been accepted etc.</P><P>I want to return the phone under the 14 days as I'm not keen and get a different handset. Can I do this in store even though I got it online?<BR />The O2 advisor said that's not possible (in not very good English, so wasn't sure if they understood my question exactly).<BR />Has anyone had any experience with this or can definitely tell me if it's possible or not?<BR />Thanks!</P> Thu, 12 Sep 2024 06:15:29 GMT https://community.o2.co.uk/t5/Pay-Monthly/Return-online-phone-under-14-days-to-store/m-p/1746889#M282146 Spoonablehippo 2024-09-12T06:15:29Z https://community.o2.co.uk/t5/Pay-Monthly/Return-online-phone-under-14-days-to-store/m-p/1746893#M282147 <P>14 day returns need to be sent to the location from which they are purchased</P> Thu, 12 Sep 2024 06:50:28 GMT https://community.o2.co.uk/t5/Pay-Monthly/Return-online-phone-under-14-days-to-store/m-p/1746893#M282147 Enlli 2024-09-12T06:50:28Z