topic Status Completed but SIM card did not arrive, tracking number on Royal Mail is not valid in Pay Monthly

Status Completed but SIM card did not arrive, tracking number on Royal Mail is not valid

andrew111 — Mon, 09 Sep 2024 08:59:39 GMT

I registered a new Pay Monthly SIM card with O2, transferring my old phone number from another network provider. However, while the status showed COMPLETED on my order page (My O2), I have not received the SIM. Now my current phone number is supposed to be moving to that SIM, and it's nowhere to be found. Could someone please help?

Re: Status Completed but SIM card did not arrive, tracking number on Royal Mail is not valid

MI5 — Mon, 09 Sep 2024 09:40:57 GMT

@andrew111

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Status Completed but SIM card did not arrive, tracking number on Royal Mail is not valid

Cleoriff — Mon, 09 Sep 2024 09:41:11 GMT

@andrew111

You need to contact O2

Re: Status Completed but SIM card did not arrive, tracking number on Royal Mail is not valid

RichNotts — Mon, 09 Sep 2024 11:08:03 GMT

I've got the same problem. Ordered a new sim only last Thursday 5th, still not received it but O2 emailed today to say my number will port tomorrow. So if it's not received tomorrow i'll have no service. Tried O2 chat this morning but all i'm getting is "wait until tomorrow". Not a great start