topic Re: I can’t make any call or text messages in Pay Monthly

I can’t make any call or text messages

audrabarlow — Thu, 05 Sep 2024 16:40:11 GMT

I can’t make or receive phone calls or text messages I cannot get hold of O2 because they Keep trying to send me a code via text which I can’t access customer text is not working. Please will you help me solve this problem as I need my phone for work

Re: I can’t make any call or text messages

Enlli — Thu, 05 Sep 2024 16:47:17 GMT

As you have Internet the social media route may be best

Re: I can’t make any call or text messages

Bambino — Thu, 05 Sep 2024 16:52:15 GMT

@audrabarlow If you need to speak to customer service, download Skype:

Call free on 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)