topic Re: Being over charged in Pay Monthly

Being over charged

Blahhhh — Wed, 28 Aug 2024 17:29:12 GMT

I have two phone contracts out with you and both are £17.00 a month, I got up to date with the one phone bill on the 23rd of July when I rang the automated service and it told me how much I had to pay £51 ( which I did ) still to this day yourselves are saying you have not received payment and that I need to check my bank I have contacted my bank it 100% went out to o2, your now saying I owe £94 which is absolutely ridiculous, the second phone is the same except I haven't made a payment since may ( may was the last payment I made ) and that was a £79 payment it is now saying I also owe £94 on that one too, which is rather odd because how can I owe the same amount on both phone contracts when one was more up to date than the other! Both phones have been restricted but I refuse to pay these contracts when I'm extremely curious how I am always being over charged! I have proof of all payments and also the ones that have failed etc! But they still do not add up to £94 each!!!

Re: Being over charged

MI5 — Wed, 28 Aug 2024 17:32:31 GMT

@Blahhhh

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Get reference numbers from your bank to help O2 trace your payments.

Accounts you don't need should be cancelled or you will continue to be billed.

Re: Being over charged

Oxonian — Sat, 31 Aug 2024 08:55:08 GMT

Looking to the future @Blahhhh, I suggest that you set up a direct debit so that payment is taken monthly and you will not end up in arrears again :-