topic Re: Phone pick up in Pay Monthly

Phone pick up

Person — Sat, 24 Aug 2024 10:12:21 GMT

Ordered a phone a few days ago and email says pick up date will be today will I get an email to tell me it's in store or should I chance my luck and just see.

I've received text messages telling me order has gone through and a text message about billing but nothing over dispatch or the collection bar the first initial email

Re: Phone pick up

TallTrees — Sat, 24 Aug 2024 10:19:39 GMT

Could you telephone the O2 store and check?

@Person

Re: Phone pick up

MI5 — Sat, 24 Aug 2024 10:23:37 GMT

@Person

You'll need a PIN to collect from the store which is on your dispatch email.

If not received, there's a good chance it's not been sent to the store yet.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks