topic Re: When am I going to receive my Pixel 9 Pro XL? in Pay Monthly

When am I going to receive my Pixel 9 Pro XL?

Penny93 — Wed, 21 Aug 2024 22:55:20 GMT

I upgraded last thursday using switch up & the order still says processing and I have not received a dispatch email, despite the expected delivery date being tomorrow(22nd). However, on the actual order it says they have already sent the item, but alas, still no email. What should I expect?

Re: When am I going to receive my Pixel 9 Pro XL?

Bambino — Wed, 21 Aug 2024 23:17:19 GMT

@Penny93 This is not O2. This is a customer community.

How to find help & contact O2: A Guide - O2 Community

Re: When am I going to receive my Pixel 9 Pro XL?

jonsie — Wed, 21 Aug 2024 23:24:52 GMT

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

Re: When am I going to receive my Pixel 9 Pro XL?

Penny93 — Wed, 21 Aug 2024 23:38:36 GMT

Yea, obviously.

I am wondering if anyone has had this experience. Seeing as it's 1am, the day of my delivery, and O2 aren't going to be available at this time, I posted.

Re: When am I going to receive my Pixel 9 Pro XL?

MI5 — Thu, 22 Aug 2024 07:17:38 GMT

@Penny93

O2 do not operate a live stock system. Difficult to understand in this day and age of web sales, but that's how it is.

No one knows what they have until someone goes to the warehouse to check, so your order could be out of stock and awaiting more supply.

Unfortunately, all you can do, is keep pestering sales for an update.

Re: When am I going to receive my Pixel 9 Pro XL?

Kraftydj — Thu, 22 Aug 2024 07:50:53 GMT

Same here, but I ordered mine as soon as it went live during the made by Google event!

Re: When am I going to receive my Pixel 9 Pro XL?

Jiimeny — Thu, 22 Aug 2024 08:54:24 GMT

Mine is the same, rang o2 and they said it will be delivered today... but they couldn't provide me any tracking information etc and said the courier would ring me with that info. Not holding out much hope!

Re: When am I going to receive my Pixel 9 Pro XL?

Kraftydj — Thu, 22 Aug 2024 09:10:59 GMT

They're telling me that the processing of sending the device does not start till today and I go away at dinner time tomorrow and they say they cannot upgrade my delivery to AM even though I've offered to pay! I've called BS on everything they have told me today

Re: When am I going to receive my Pixel 9 Pro XL?

est1872 — Thu, 22 Aug 2024 09:50:41 GMT

They are having 'warehouse migration' issues which is causing havoc. All preorders seem to be stuck on 'processing' and will continue to sit like that until you get in touch and get them to change it manually.

Re: When am I going to receive my Pixel 9 Pro XL?

Enlli — Thu, 22 Aug 2024 10:25:47 GMT

@est1872

That sounds like a creative response. All power to the person that came up with that one

Re: When am I going to receive my Pixel 9 Pro XL?

Jiimeny — Thu, 22 Aug 2024 10:32:11 GMT

Person I just spoke to wasn't aware of a "Warehouse Issue" but there was a problem with orders getting stuck in processing and teams need to review it and that can take up to 10 working days!!

Re: When am I going to receive my Pixel 9 Pro XL?

veng — Thu, 22 Aug 2024 10:35:47 GMT

They should at least allow cancellations if nothing has been sent yet.

Re: When am I going to receive my Pixel 9 Pro XL?

Mooton — Thu, 22 Aug 2024 12:32:50 GMT

I've just spoken to O2 (found this thread after the call), they've said they can't provide anymore info and to wait up to 24 hours for a delivery update. They couldn't even guarantee I'll have the phone tomorrow! Order on the website is still just saying "processing" with an estimated delivery of today.

Re: When am I going to receive my Pixel 9 Pro XL?

pgn — Thu, 22 Aug 2024 13:04:53 GMT

And if you order from a third party reseller, eg MPD or the like, you then get stuck in the number migration mire as O2 and the handset/contract resellers have not ironed out the kinks to let anyone do an "upgrade" initiated by the reseller (only a contract with a new number seems to be the norm these days) since O2's 360 entered the picture a couple of years ago....

Shambolic.

Re: When am I going to receive my Pixel 9 Pro XL?

Mooton — Thu, 22 Aug 2024 13:22:39 GMT

Well I've just had a text from O2 saying there is a delay (obviously) but I should have it tomorrow and the courier will be in touch with tracking info. Not holding my breath

Re: When am I going to receive my Pixel 9 Pro XL?

WilliamF85 — Thu, 22 Aug 2024 15:13:21 GMT

Got the same text, courier information has just come through so hopefully should appear tomorrow

Re: When am I going to receive my Pixel 9 Pro XL?

James871 — Thu, 22 Aug 2024 16:29:24 GMT

Just rang O2 as I was scheduled to click and collect today and they said the same about the warehouse issues. Told me to ring back tomorrow and they'll check if any deliveries have turned up!

Edit - I also pre-ordered in-store via Switch Up on the morning after Made By Google.

Re: When am I going to receive my Pixel 9 Pro XL?

KB2304 — Fri, 23 Aug 2024 11:19:25 GMT

Having same issue, spoke to store as two day delay so far on click and collect. They aren’t expecting any deliveries for a few weeks, are saying I shouldn’t have been able to place for click and collect as they can’t even get normal stock now. They said massive warehouse issues also. Everything central o2 told me was absolute rubbish. Requested cancellation, now sitting with the famous ‘back office team’…

Re: When am I going to receive my Pixel 9 Pro XL?

WilliamF85 — Fri, 23 Aug 2024 14:10:05 GMT

Finally got the tracking information for DPD last night but was sent a message at 6am today to say it has been delayed due to an issue at the sortation facility with no other information, so it's going to limp, at least, into day 3 with zero guarantee it'll show up or even a possibility I could collect at the depot. Should've gone with my instinct and ordered straight from Google as I've done for a few years after similar issues a few years back.

Re: When am I going to receive my Pixel 9 Pro XL?

Sue86 — Fri, 23 Aug 2024 16:33:29 GMT

Ordered for click and collect Wednesday 21st and still hasn’t arrived. I

ordered as was promised next day click and collect from the o2 staff as I’m on holiday, I go home tomorrow and still nothing has arrived. They won’t allow me to cancel and say whenever it arrives I’ll need to speak to the store about collecting it.