topic Re: International Call Rates for O2 Unlimited in Pay Monthly

International Call Rates for O2 Unlimited

Killimor — Sat, 06 Oct 2012 13:47:02 GMT

I am on the Pay and Go O2 Unlimited tariff which appears to offer international calls from as low as 1p per minute if I ring from my mobile to an overseas landline.

I made a 5 minute call to Ireland last night and was expecting to pay 5p as indicated by the advertised call rate to Ireland I was shocked to find that the charge was £7.43.

Are there some conditions I need to adhere to in order to get the cheap rates that O2 advertise?

Yours truly,

Killimor

Re: International Call Rates for O2 Unlimited

perksie — Sat, 06 Oct 2012 14:45:21 GMT

Check your tariff, I'm sure there are none that include international calls.

Re: International Call Rates for O2 Unlimited

Killimor — Sun, 07 Oct 2012 13:19:11 GMT

I login to O2.

I go to My Mobile.

I to to My O2 account summary. It says I am O2 Unlimited.

I click on View Details Of My Tariff.

I click on Calling Plan Details.

I scroll down to International calls and texts from UK and hit on the Click here button.

I choose Ireland and it reports that a landline call is 1p per minute.

So, why am I not getting that rate.

Yours truly,

Killimor

Re: International Call Rates for O2 Unlimited

Liquid — Sun, 07 Oct 2012 13:55:17 GMT

http://international.o2.co.uk/internationaltariffs/calling_abroad_from_uk

Sorry to say it but it would appear that an "international sim" is required for those prices. You have to top up £15 a month to activate.

Re: International Call Rates for O2 Unlimited

perksie — Sun, 07 Oct 2012 14:18:33 GMT

Yes, when I looked it clearly says International Sim.

Re: International Call Rates for O2 Unlimited

Killimor — Mon, 08 Oct 2012 11:00:49 GMT

I am on the O2 Unlimited tafiff. This is exactly the same as the International Sim:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?%20New,Kb=Companion,question=ref%28User%29:str%28Mobile%29,T=vanillaCase,VARSET_COBJID=42769,Problem=%20Obj%2842769%29

So why do I not get the discounted rates that O2 advertises?

Yours truly,

Killimor

Re: International Call Rates for O2 Unlimited

Killimor — Mon, 08 Oct 2012 11:09:09 GMT

Nowhere is it stated on the O2 website, that the O2 Unlimited tariff or International Sim (which are both the same) require a monthly payment of £15 per month in order to make cheap international calls

(However the tariff does offer unlimited UK O2 to O2 calls/texts if you top up with £15 per month. But that is totally distinct and separate from wanting to make international calls).

So how do O2 Pay and Go customers get the advertised international call rates on the O2 Unlimited tariff or International sim?

Yours truly,

Killimor

Re: International Call Rates for O2 Unlimited

Liquid — Mon, 08 Oct 2012 13:42:35 GMT

http://freesim.o2.co.uk/

Click on the internatinal sim part it says

International sim
Call home and abroad from just 1p a minute, from £15 a month.

Sorry mate

Re: International Call Rates for O2 Unlimited

Anonymous — Wed, 10 Oct 2012 21:10:25 GMT

O2 Unlimted and International SIM are one and the same. In order to get the international discounts you have to do an initial top-up. Once the initial top-up has been made then you should immediately get your international discounts. If that's still not happening then you'll need to call Customer Service

Re: International Call Rates for O2 Unlimited

Killimor — Thu, 11 Oct 2012 15:42:33 GMT

mff69, thank you for your reply.

What don't understand is whether or not after the intial top-up , I can continue to get international discounts until my credit runs out or what?

I have rung Customer Service and they cannot give me a clear answer. One guy says I need to top up every month. Another guy says I need to top up every 90 days. And yet another says my account needs to send/receive a call or text within 6 months.

I do not know why I am getting so much conflicting advice.

Maybe someone can give a definitive answer.

Killimor.

Re: International Call Rates for O2 Unlimited

adamtemp64 — Thu, 11 Oct 2012 15:52:15 GMT

every month before your aniversary date see the t&c here http://www.o2.co.uk/termsandconditions/mobile/international-sim-terms-and-conditions

Re: International Call Rates for O2 Unlimited

Anonymous — Sat, 13 Oct 2012 08:17:26 GMT

@Killimor wrote:
mff69, thank you for your reply.

What don't understand is whether or not after the intial top-up , I can continue to get international discounts until my credit runs out or what?

I have rung Customer Service and they cannot give me a clear answer. One guy says I need to top up every month. Another guy says I need to top up every 90 days. And yet another says my account needs to send/receive a call or text within 6 months.

I do not know why I am getting so much conflicting advice.

Maybe someone can give a definitive answer.

Killimor.

Like pretty much all of the O2's discount calls, text offers on Pay & Go, a top up once a month before your anniversary date is required to continue receiving them.

See the T&C's

http://www.o2.co.uk/termsandconditions/mobile/international-sim-terms-and-conditions

Re: International Call Rates for O2 Unlimited

MI5 — Sat, 13 Oct 2012 09:12:19 GMT

Agreed, that is my understanding too. The reference to making a call or text every 6 months is to keep the SIM alive on the network otherwise it will be disconnected....

Re: International Call Rates for O2 Unlimited

Anonymous — Sat, 13 Oct 2012 09:43:13 GMT

@MI5 wrote:
The reference to making a call or text every 6 months is to keep the SIM alive on the network otherwise it will be disconnected....

I agree, that is my understanding too on that fact.