https://community.o2.co.uk/t5/Pay-Monthly/Payment/m-p/1740257#M280795 <P>Hi.&nbsp;<BR />I cancelled my o2 as of 13/6/24 and have noticed today that a payment of £23 has gone out of my account for virgin media (previous customer until it merged with o2). Looking further into this the £23 payment also went out on 15/7.&nbsp;<BR /><BR /></P><P>can you help me understand why and ideally refund these payments as I have not been with o2 during this time period.&nbsp;<BR /><BR /></P><P>thanks</P><P>Sophie&nbsp;</P> Thu, 15 Aug 2024 08:11:12 GMT sophie86 2024-08-15T08:11:12Z https://community.o2.co.uk/t5/Pay-Monthly/Payment/m-p/1740257#M280795 <P>Hi.&nbsp;<BR />I cancelled my o2 as of 13/6/24 and have noticed today that a payment of £23 has gone out of my account for virgin media (previous customer until it merged with o2). Looking further into this the £23 payment also went out on 15/7.&nbsp;<BR /><BR /></P><P>can you help me understand why and ideally refund these payments as I have not been with o2 during this time period.&nbsp;<BR /><BR /></P><P>thanks</P><P>Sophie&nbsp;</P> Thu, 15 Aug 2024 08:11:12 GMT https://community.o2.co.uk/t5/Pay-Monthly/Payment/m-p/1740257#M280795 sophie86 2024-08-15T08:11:12Z https://community.o2.co.uk/t5/Pay-Monthly/Payment/m-p/1740262#M280797 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5573635">@sophie86</a>&nbsp;</P><P><BR />If the Direct Debit has gone out for Virgin Media then you need to speak to them, as all Direct Debits for o2 show as o2 even for customers that moved.. Did you have a device plan or Broadband with Virgin</P><P>&nbsp;</P><P>Give Virgin Media a call on 0345 454 1111&nbsp;</P> Thu, 15 Aug 2024 08:48:47 GMT https://community.o2.co.uk/t5/Pay-Monthly/Payment/m-p/1740262#M280797 madasaf1sh 2024-08-15T08:48:47Z