Wrong phone

Nshawy1980 — Wed, 07 Aug 2024 09:22:47 GMT

Can someone help please? I’ve now called o2 customer services 3 times and each time I’ve got a different answer.

I ordered a Google Pixel 8 pro 256gb LIKE NEW condition las week which was delivered Monday. Unfortunately they sent the 128gb version rather than the 256gb that I ordered. So I called and started a return request, I was told that a replacement has been reserved and if I send it back that day it would be received the following day and a correct replacement sent back to me the same day. I sent the phone back and according to the tracking it was delivered the following day so I called again to see and was told I will get an email today telling me the replacement has been sent.

No email this morning so called again and have now been told it will take 7 days for the return centre to receive it and check it then another day or 2 for the new one to be despatched.

It would have been easier to just cancel the agreement under the 14 day cooling off period and order a new one.

Can anyone from o2 on here help maybe?

Re: Wrong phone

Enlli — Wed, 07 Aug 2024 09:30:02 GMT

There is no one from O2 on here as this is a customer to customer Community

Afraid you will need to persist with O2

Re: Wrong phone

Nshawy1980 — Wed, 07 Aug 2024 10:04:26 GMT

Ahhh ok, thanks anyway. I will keep on at them then.

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