topic Reconnecting my service in Pay Monthly

Reconnecting my service

Bradleigh — Fri, 02 Aug 2024 07:31:18 GMT

I’ve paid my bill, had confirmation that all bars will be taken off my account, but I’ve still not been connected. Its been over 48 hours since I paid, can you please help

Re: Reconnecting my service

TallTrees — Fri, 02 Aug 2024 07:36:21 GMT

Hello @Bradleigh

Welcome to the o2 community

Unfortunately we have no access to accounts so you will need to contact o2 customer services here:

Re: Reconnecting my service

pgn — Fri, 02 Aug 2024 07:39:05 GMT

It can take up to a week or more for O2's systems to catch up when a phone has been disconnected for missed payments, @Bradleigh

Do consider setting up a Direct Debit to avoid this hassle in the future - it can be done in your MyO2.

O2 can be contacted as shown in if you are still without service next week.

Good luck!