topic Re: reduce bill? in Pay Monthly

reduce bill?

helen49 — Wed, 31 Jul 2024 11:01:01 GMT

i want know if i can reduce the bill?

cant find chat online as i am deaf and cant use phone at all. only texts

Re: reduce bill?

jonsie — Wed, 31 Jul 2024 11:09:15 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Re: reduce bill?

Enlli — Wed, 31 Jul 2024 11:09:56 GMT

Perhaps best to use social media

You will find the links in this guide

Re: reduce bill?

gmarkj — Wed, 31 Jul 2024 11:10:22 GMT

Chat will appear when you are browsing the shop normally @helen49

You could try using social media if you have that - links are in the guide below.

Re: reduce bill?

MI5 — Wed, 31 Jul 2024 11:23:43 GMT

@helen49

Open the O2 app on your phone and go to the support tab at the bottom.

You can start a chat from there.

If you are out of contract, you can upgrade to a new sim only tariff through uswitch to save money.

https://www.uswitch.com/mobiles/compare/sim_only_deals/o2/
Choose the deal you want
This will automatically redirect you to the O2 website
Just follow the prompts and choose the UPGRADE option
Complete the deal and nothing on your account changes except the tariff at the new cheaper cost
Payment date is the same and your next bill will be at a cheaper rate and will be made up of the pro rata cost of your old tariff and your new tariff
The change should show in My O2 within 24 hours
Volt benefits will still apply as will possibly a 3 month extra such as Disney+