topic Re: 02 legacy team number disconnected in Pay Monthly

02 legacy team number disconnected

Cybrsloth92 — Mon, 29 Jul 2024 10:06:54 GMT

Used to use 0800 902 0217 to get through to legacy as I have a complaint with o2. With ombudsman was told they would have maintaince till today however tried now says that number is closed .is there a new number for legacy team or someone that can look into my issue

Re: 02 legacy team number disconnected

Cleoriff — Mon, 29 Jul 2024 10:16:07 GMT

@Cybrsloth92

Legacy team number :

0808 281 6956 (Monday - Friday 10am to 7pm), free from your O2 mobile.

Or on 202 or dial 0344 809 0202.

Hope that helps.

Re: 02 legacy team number disconnected

Cybrsloth92 — Mon, 29 Jul 2024 10:14:00 GMT

Says no longer in use

Re: 02 legacy team number disconnected

Cleoriff — Mon, 29 Jul 2024 10:19:05 GMT

@Cybrsloth92 wrote:
Says no longer in use

The number was still in use in June? Anyway you can now ring 202 or 0344 809 0202.

Re: 02 legacy team number disconnected

Cybrsloth92 — Mon, 29 Jul 2024 10:22:49 GMT

Even when agents transfer it just cuts off even they were unsure how to help as they can't access legacy system

Re: 02 legacy team number disconnected

Mto8989100 — Mon, 29 Jul 2024 17:47:30 GMT

Same problem here but not surprising considering O2s complete incompetence with everything they do. Will just go as another example of it when I inevitably end up with them in court

Re: 02 legacy team number disconnected

Oxonian — Mon, 29 Jul 2024 19:17:03 GMT

@Cybrsloth92 wrote:
Used to use 0800 902 0217 to get through to legacy as I have a complaint with o2. With ombudsman was told they would have maintaince till today however tried now says that number is closed .is there a new number for legacy team or someone that can look into my issue

I have suggested @Cybrsloth92 a way forward for you at :-

Re: Reps don't know how to apply compensation by o... - Page 3 - O2 Community

https://community.o2.co.uk/t5/Pay-Monthly/Reps-don-t-know-how-to-apply-compensation-by-ombudsman/m-p/1736747#M279962

Re: 02 legacy team number disconnected

pgn — Mon, 29 Jul 2024 19:42:02 GMT

@Cybrsloth92 - that 0800 902 0217 is to reach the Payment Management Team, or at least that is what a forum search for it reveals, generally:

https://community.o2.co.uk/t5/forums/searchpage/tab/message?q=Payment%20Management%20Team&noSynonym=false&sort_by=-topicPostDate&collapse_discussion=true

https://community.o2.co.uk/t5/forums/searchpage/tab/message?q=0800%20902%200217&sort_by=-topicPostDate&collapse_discussion=true

Not unlike VMO2 to keep moving the goalposts... 🙄

Re: 02 legacy team number disconnected

Sarah68 — Tue, 06 Aug 2024 09:35:18 GMT

I’m having the same issue, been ongoing since April

Re: 02 legacy team number disconnected

Enlli — Tue, 06 Aug 2024 10:10:59 GMT

Happens fairly often @Sarah68 but as customers our hands are tied.

Re: 02 legacy team number disconnected

Sarah68 — Wed, 07 Aug 2024 07:42:24 GMT

I’ve been told by O2 that there is an internal issue and to contact them again end of August. Sounds like they’ve cut all contact to legacy team until this ‘issue’ is resolved