topic Re: upgrade in Pay Monthly

upgrade

mollie99 — Mon, 29 Jul 2024 10:01:02 GMT

Hi I am looking to upgrade my phone but my account says i am unable to due to having outstanding payments however when i go to make a payment it says that the amount i need to pay is 0 so i am confused as to what te issue is.

My phone has never been turned off while ive had it which i am assuming would be the case if a payment had been missed so i was wondering if you could help with this

Re: upgrade

Cleoriff — Mon, 29 Jul 2024 10:08:22 GMT

@mollie99

You need to contact Payment Management

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am