topic Re: Missing payment. in Pay Monthly

Missing payment.

Fletch76 — Sun, 28 Jul 2024 12:30:51 GMT

Hi.

I'm not sure if anyone can help with this. I paid my bill by card and somehow O2 have lost the payment.

I have called customer services numerous times only to be told my bill is overdue, which it clearly isn’t. And they will put a promise to pay on the account.

I contacted my bank and they gave me the authorisation code and confirmed the payment was successful.

Has anyone any idea how I would get this resolved?

Thanks.

Re: Missing payment.

pgn — Sun, 28 Jul 2024 12:34:48 GMT

Contact O2, the Payment Management team on 0800 902 0217. They are open until 18:00 today, Sunday, @Fletch76 - good luck!

Re: Missing payment.

Bambino — Sun, 28 Jul 2024 13:43:46 GMT

@Fletch76 Along with the advice from @pgn, get a hard copy of the payment from your bank.