topic Re: tarrif in Pay Monthly

tarrif

maceyqx — Sat, 27 Jul 2024 22:11:41 GMT

i’ve topped up my balance to renew my tariff but when i go to buy it it’s asking for my payment details?

Re: tarrif

pgn — Sun, 28 Jul 2024 09:23:13 GMT

Nobody here has access to your account to see what may be amiss, @maceyqx - contact O2 via Social Media, on Facebook or Twitter/X - link just below this post has the ways to do that. Good luck!

Re: tarrif

MI5 — Sun, 28 Jul 2024 16:17:28 GMT

@maceyqx

Sounds like a rolling plan which requires a continuous payment authorisation.

If you just want to top up, you need to switch to a big bundle in your MyO2.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

https://www.o2.co.uk/termsandconditions/mobile/rolling-plan-terms-and-conditions