topic Re: Is Switzerland in the Europe Zone (pay monthly)? in Pay Monthly

Is Switzerland in the Europe Zone (pay monthly)?

Daniel76 — Wed, 17 Jul 2024 14:15:36 GMT

Hello,

I'm considering switching to O2 as I'm travelling a lot to Europe and want to find out if Switzerland is part of the Pay Monthly Europe Zone, i.e. would I be able to use 25GB of my data for free?

I found 3 links that contain that information. 2 say that it's included:

https://www.o2.co.uk/international/using-your-phone-abroad - Country checker says it's included for Pay Monthly, but not for PAYG
https://www.o2.co.uk/help/pay-monthly/using-your-phone-abroad - The Europe Zone "48 destinations" table includes Switzerland

And 1 says that it's not:

https://www.o2.co.uk/help/pay-monthly/roaming-in-europe - Under "What European destinations are not included in our Europe Zone?" it says that Switzerland is not included.

I am not sure what to believe, can anyone confirm?
Thank you!

Re: Is Switzerland in the Europe Zone (pay monthly)?

MI5 — Wed, 17 Jul 2024 14:20:23 GMT

@Daniel76

Yes, included for monthly contracts.

Re: Is Switzerland in the Europe Zone (pay monthly)?

jonsie — Wed, 17 Jul 2024 14:24:21 GMT

Switzerland has always been in the EU zone

Re: Is Switzerland in the Europe Zone (pay monthly)?

MI5 — Wed, 17 Jul 2024 14:25:54 GMT

@jonsie wrote:
Switzerland has always been in the EU zone

But only for monthly contracts, not payg.

Re: Is Switzerland in the Europe Zone (pay monthly)?

Daniel76 — Wed, 17 Jul 2024 14:31:23 GMT

Thank you all!

Re: Is Switzerland in the Europe Zone (pay monthly)?

jonsie — Wed, 17 Jul 2024 14:31:36 GMT

Well Switzerland hasn't been moved out of the EU but yes, agreed not for PAYG but that's an O2 business decision

Re: Is Switzerland in the Europe Zone (pay monthly)?

pgn — Wed, 17 Jul 2024 15:56:15 GMT

Tagging @Kei-M_O2 to ask for the misleading info on PayMonthly Roaming in Switzerland to be added to the list for correction, viz:

https://www.o2.co.uk/help/pay-monthly/roaming-in-europe specifically:

Thanks!

Re: Is Switzerland in the Europe Zone (pay monthly)?

MI5 — Wed, 17 Jul 2024 15:59:46 GMT

and Monaco

Re: Is Switzerland in the Europe Zone (pay monthly)?

pgn — Wed, 17 Jul 2024 17:40:37 GMT

I guess if you can afford to go to Monaco, a few £ of roaming charges matter not. But yes, Monaco too, good catch @MI5 and for @Kei-M_O2 👍🏼

Re: Is Switzerland in the Europe Zone (pay monthly)?

Kei-M_O2 — Thu, 18 Jul 2024 10:26:03 GMT

Thanks all,

Just to confirm Switzerland is included in our Europe Zone. We're looking to correct the page that states otherwise.

Re: Is Switzerland in the Europe Zone (pay monthly)?

pgn — Thu, 18 Jul 2024 10:30:38 GMT

Thanks, @Kei-M_O2 - and Monaco is similarly incorrectly cited on that page, despite being in O2's Europe Zone - while you are there, @Kei-M_O2 😉

Re: Is Switzerland in the Europe Zone (pay monthly)?

Kei-M_O2 — Thu, 18 Jul 2024 11:18:18 GMT

Yep, that too! Thanks 🙂