topic Re: O2 have got really bad, charging for free bolt ons in Pay Monthly

O2 have got really bad, charging for free bolt ons

Overchargedmore — Wed, 17 Jul 2024 21:15:49 GMT

Ive been charged £3 a month for International bolt on. Ive tried to remove it with the INTBOLTOFF texts but it never works, and on myO2 its listed as a 'free' extra.

I think thats why I cant remove it, but its not free, as charged additional £3 every month

Anybody know what this is all about?

Re: O2 have got really bad, charging for free bolt ons

MI5 — Wed, 17 Jul 2024 21:26:34 GMT

@Overchargedmore

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Re: O2 have got really bad, charging for free bolt ons

pgn — Wed, 17 Jul 2024 22:30:59 GMT

We can point you to how that bolt-on is meant to work:

https://www.o2.co.uk/shop/international/the-international-bolt-on

And the finer print, which may well echo advice given above, @Overchargedmore

https://www.o2.co.uk/termsandconditions/mobile/pay-monthly-international-bolt-on-terms-and-conditions

Good luck!

Re: O2 have got really bad, charging for free bolt ons

MI5 — Thu, 18 Jul 2024 07:09:56 GMT

Hope that gets you sorted @Overchargedmore ?