topic Re: Not receiving one time passcodes by text message in Pay Monthly

Not receiving one time passcodes by text message

Walton26 — Sat, 13 Jul 2024 11:04:33 GMT

Hi I'm trying to get into my banking app and they want to send me a one time passcode by text but I'm, not receiving anything. Please help

Re: Not receiving one time passcodes by text message

MI5 — Sat, 13 Jul 2024 11:07:51 GMT

@Walton26

Check guides"

Re: Not receiving one time passcodes by text message

Enlli — Sat, 13 Jul 2024 11:47:32 GMT

@Walton26 If you get it sorted see if your bank offeres a more secure way of logging into their app. One reason scammers try to get access to your phone account is to receive these OTP codes.

Re: Not receiving one time passcodes by text message

MI5 — Sat, 13 Jul 2024 12:02:51 GMT

But would be very obvious as your sim would lose connection.

Re: Not receiving one time passcodes by text message

Enlli — Sat, 13 Jul 2024 12:13:05 GMT

https://amp.theguardian.com/money/article/2024/jul/13/mobile-banking-fraudsters-accounts-scams-refund-victims

Re: Not receiving one time passcodes by text message

MI5 — Sat, 13 Jul 2024 13:09:36 GMT

.........resetting all the passwords and ordering a replacement sim card.

Rendering the original sim useless, so obvious that something was amiss.

Re: Not receiving one time passcodes by text message

Oxonian — Sat, 13 Jul 2024 16:45:30 GMT

@MI5 wrote:
.........resetting all the passwords and ordering a replacement sim card.
Rendering the original sim useless, so obvious that something was amiss.

I think that it has been said on this forum @MI5 that avoiding SIM-swap fraud is why O2 kill your existing SIM card at the time of dispatch if they are sending a replacement to you by post.

Re: Not receiving one time passcodes by text message

MI5 — Sat, 13 Jul 2024 17:02:43 GMT

Which actually does the opposite.

If the person had to activate the new sim by doing a sim swap the fraudsters would not have access to the original sim to do so.