topic Re: Pay Monthly in credit how to get a refund? in Pay Monthly

Pay Monthly in credit how to get a refund?

Martini007 — Thu, 11 Apr 2024 12:53:48 GMT

I have a credit balance on my pay monthly account. The email says get a refund in My O2... but I can't see the option anywhere. Can anyone help?

Re: Pay Monthly in credit how to get a refund?

Cleoriff — Thu, 11 Apr 2024 13:11:29 GMT

@Martini007

You need to go into My O2 then Billing and Payments.

Click on Request Refund

This does work as I requested a refund a few weeks ago.

PS just to add, after I made the request, I didn't receive any notice from O2 that it had been successful. However, 4 days later the refund was in my bank.

Re: Pay Monthly in credit how to get a refund?

Martini007 — Thu, 11 Apr 2024 13:18:15 GMT

Re: Pay Monthly in credit how to get a refund?

Martini007 — Thu, 11 Apr 2024 13:20:20 GMT

I found it! It was in billing section of one of the other phones on my account. Thanks!

Re: Pay Monthly in credit how to get a refund?

Cleoriff — Thu, 11 Apr 2024 18:58:53 GMT

@Martini007

You're welcome. Good luck with the refund. 👍

Re: Pay Monthly in credit how to get a refund?

Martini007 — Sun, 14 Apr 2024 14:13:34 GMT

Further to the above.. I didn't get a refund. They reviewed my request for a CREDIT of £30 which has been granted and will be applied to my account. I guess that's the closest I can get to having the money back!

Re: Pay Monthly in credit how to get a refund?

pgn — Sun, 14 Apr 2024 17:45:14 GMT

Weird are the ways of VMO2 these days, @Martini007 - well done on persisting with them to service your request. Multiple handsets/contracts on the same account does often flummox both the computer system(s) behind O2 and the O2 CS personnel as well. 🙄

Re: Pay Monthly in credit how to get a refund?

Cleoriff — Sun, 14 Apr 2024 18:37:10 GMT

Well done anyway @Martini007 😉