topic Re: £1 earphones offer in Pay Monthly

£1 earphones offer

Dave_Cart — Fri, 05 Jul 2024 15:49:10 GMT

When I upgraded there was an offer for a set of beats earphones for £1. It said I would receive an SMS with a code within 30 days, it’s been over that now and nothing received. Can anyone help on how to resolve it? Previous topics send me in a loop that always ends here

Re: £1 earphones offer

MI5 — Fri, 05 Jul 2024 16:00:50 GMT

@Dave_Cart

You need to escalate it within O2.

We're advised that the social media channels are best.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Re: £1 earphones offer

Dave_Cart — Fri, 05 Jul 2024 17:01:46 GMT

This is the problem, all the help topics say to raise on socials (this community is listed as one) - I don’t have Facebook or Twitter so I don’t know how to escalate beyond raising on here, I’ll try the phone number thanks

Re: £1 earphones offer

pgn — Fri, 05 Jul 2024 17:14:32 GMT

The active Socials are Facebook, Instagram and X (or Twitter as was), @Dave_Cart - not this O2 Community Forum, as nobody here can access your account (all are O2 Customers or former customers).

By all means, try calling - all Support avenues in

Good luck, @Dave_Cart.

Re: £1 earphones offer

MI5 — Fri, 05 Jul 2024 17:14:53 GMT

@Dave_Cart

We're not an O2 interactive social media account unfortunately.

Just a free resource to save O2 money on proper customer service.

Re: £1 earphones offer

Oxonian — Sat, 06 Jul 2024 14:51:37 GMT

@Dave_Cart wrote:
This is the problem, all the help topics say to raise on socials (this community is listed as one) - I don’t have Facebook or Twitter so I don’t know how to escalate beyond raising on here, I’ll try the phone number thanks

@Dave_Cart

Can you give as a link please to a place in which this community is listed as an O2 social ?

Re: £1 earphones offer

Dave_Cart — Tue, 09 Jul 2024 07:52:17 GMT

https://linktr.ee/vmo2

Re: £1 earphones offer

Oxonian — Tue, 09 Jul 2024 19:10:31 GMT

@Dave_Cart wrote:
https://linktr.ee/vmo2

Thank you @Dave_Cart, that seems slightly misleading to me but, as customers, there is nothing that we can do about it. 👍

Re: £1 earphones offer

pgn — Tue, 09 Jul 2024 21:12:45 GMT

The Socials are all in there, along with other contact points and support resources, @Dave_Cart

"What are some examples of social media platforms? The major social media platforms (at the moment) are Instagram, Facebook, WhatsApp, TikTok, Twitter, LinkedIn, Pinterest, YouTube, and Snapchat, with Facebook being the largest social media platform at nearly 3 billion people using it monthly."