topic Re: Incomplete port in Pay Monthly

Incomplete port

igorstati — Sat, 22 Jun 2024 10:56:09 GMT

Hi all, I have requested my number to be ported from EE to O2 on 20th June, my EE sim is now deactivated since yesterday (21st June) which was the port date advised by O2. When I swapped the new O2 sim I noticed that my number wasn't ported and now nobody can reach me. Anybody able to help please, Thank you

Re: Incomplete port

MI5 — Sat, 22 Jun 2024 15:00:28 GMT

@igorstati

Keep rebooting your phone as the port is in progress.

Re: Incomplete port

igorstati — Mon, 24 Jun 2024 12:39:35 GMT

Hello Mi5, thanks for replying, I kept doing that and even at this moment it did not happen.

Spoke to someone from customer service and they suggested to wait until Monday and also rebooting the phone occasionally but honestly, it is a bit disappointing.

Thank you

Re: Incomplete port

MI5 — Mon, 24 Jun 2024 12:49:24 GMT

Chase them up again @igorstati if nothing has happened.

Re: Incomplete port

igorstati — Thu, 27 Jun 2024 09:33:24 GMT

Hello Mi5
That's exactly what I did repeatedly, as of this day it hasn't happened (27th June), however on the last interaction I have been offered an apology and 10£ compensation for the inconvenience, also I was told it would take up to 5 working days to resolve this issue.

Now it's a waiting game

Re: Incomplete port

igorstati — Sat, 06 Jul 2024 12:54:48 GMT

Just as an update, 2 weeks have passed since the original port date and I'm still nowhere with this. I spoke to several O2 via phone, live chat and facebook teams and it seems like it has been escalated to something called 'back end team' which I'm promised are 'very knowledgeable and my issue will be resolved at earliest' to quote from the coversation I've had with them.

I am reaching to the very end of my patience with this company, I would appreciate if there is somebody who can advise further action besides the obvious.

Many thanks to you all

Re: Incomplete port

MI5 — Sat, 06 Jul 2024 13:18:12 GMT

@igorstati

I guess an official complaint is all that's left make a complaint

Up to 8 weeks for a response from them though and prevents any interaction from other support channels.

Customer Complaints Code